Attorney General Seal

The Attorney General is the chief lawyer and law enforcement officer of the Commonwealth of Massachusetts. In addition, the Attorney General is an advocate and resource for the Commonwealth and its residents in many areas, including protecting consumers, combating fraud and corruption, protecting civil rights, and promoting meaningful economic recovery.

The main office of the Attorney General is located in Boston. Regional offices are located in Western, Central and Southeastern Massachusetts, allowing residents statewide access to services and information.

The Office of the Attorney General is organized into six Bureaus: Executive; Criminal; Energy and Environment; Government; Health Care and Fair Competition and Public Protection and Advocacy. Each bureau is divided into divisions and teams. These Bureaus and Divisions have distinct missions, but work closely together to ensure the Attorney General’s Office provides the highest level of public protection.

Other Access

The information on this page (the dataset metadata) is also available in these formats.


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Complaints by subject matter and business / Attorney General's Consumer Advocacy and Response Division

This data set displays consumer complaints received by the Attorney General’s Consumer Advocacy and Response Division (CARD). CARD receives complaints from the public through the Attorney General’s website, through the mail, by direct referral from Local Consumer Programs, and from state and federal agencies. CARD is staffed with professionals who review these complaints to determine if they are appropriate for free consumer assistance services. The fields Subject Code, Industry and Subject are populated by AGO. Prior to October 18, 2017 the field Subject Code included information about both the Industry and the Subject of the complaint. This information is now provided in two separate fields. In most cases, the Subject of the complaint refers to the type of product or service complained about.

The posting of this data does not mean that the Office has made a determination as to the merits of these complaints or the validity of the information provided. Please note that where publication of certain data may lead to the identity of the complainant or compromise investigatory efforts, that data has not been included.

The following data set display public information taken directly from complaints received by the Attorney General’s Office.

Modified Date
Release Date
Spatial / Geographical Coverage Location
Temporal Coverage
Friday, July 1, 2016 - 00:00 to Tuesday, March 28, 2017 - 00:00
Attorney General's Consumer Advocacy and Response Division (CARD)
Contact Name
Contact the Attorney General's Office
Contact Email
Public Access Level
Data Quality
Content Type